InterCleanâ€EnviroTech Merger an Example of the Topic All Posts by

InterClean–EnviroTech Merger InterClean, a cleaning and sanitation company, aims to be the dominating force in the industry. In line with this vision, it has recently acquired EnviroTech, and is moving towards changing its focus towards providing a complete solution and service. This paper will discuss the problem that InterClean faces in joining the sales team of both the companies, and how to overcome them. Need essay sample on "InterCleanEnviroTech Merger" topic? We will write a custom essay sample specifically for you Proceed The Problem InterClean realizes that it can only achieve its goal only if it has the right employees. When a skills inventory was taken, it was found out that InterCleans employees have not continued their education, which may hamper the new vision. In contrast, the employees of EnviroTech seem to have the required skill set that InterClean needs. Their employees have developed themselves both academically and professionally. Hence, the dilemma of InterClean is related to training. Solutions As the skill set of the merging sales team vary considerably, InterClean needs to provide the best training. The cost and the timeframe for the training will be challenge, but InterClean will have to endure it to achieve its vision. One way to provide training is to through cross-functional teams. Cross-functional teams comprises of people from different departments and divisions, which helps in employees to handle more responsibilities. Cross-functional teams are known to improve job satisfaction, increase productivity, and improve an organizations ability to solve problems (Reilly & Williams, 2006). Another solution to this problem is to retain only those employees who have the desired skills and knowledge. This might mean that almost all of the InterClean employees will have to laid off. Retaining the employees with the desired skills and knowledge will help with the overall process of aligning staffing with the strategic goal of InterClean because the employees retained will have the skills desired. In addition having the right employees will have a major impact on whether or not InterClean will be an industry leader or just another sanitation company. Risk Assessment As with most acquisitions or mergers, the acquisition of EnviroTech might call for a reduction in the workforce. The consequences of layoffs can lead to a drop in employee morale. Downsizing can also have a negative impact on the image of the company. HR along with management will need to effectively communicate the need and reason for layoffs to both the employees and the public. (Schuler & Jackson, 2007). HR will need to have a sound plan to determine which employees will be retained and which will be let go. Some employees may not agree with or accept the changes which may lead to disagreements among coworkers. The need for change will need to be shown to the employees. (Schuler & Jackson, 2007). Training management and employees can be costly and timely which can lead to a decrease in sales and productivity. The leadership team and HR will need to develop a training plan that includes a budget and a timeline. Another risk in training employees is that some employees may not be satisfied with their job, or are not motivated to learn which will negatively impact the training experience. Trainees reports of satisfaction with training may not be directly related to whether training took place, but it probably is the case that when satisfaction is low, high degrees of attention and subsequent learning are unlikely. (Reilly & Williams, 2006) Negative attitudes and distrust of management by employees will further sabotage the companys strategic goals. Management will need to communicate to employees, especially its high performers that training on the new sales model will increase their value to the company. In addition, HR can help in boosting the morale of the employees by offering employees counseling and surveying employees to find out their questions and concerns. (Schuler & Jackson, 2007). Implementation The first step InterClean will need to take will be to update the HR system to align with the new strategic direction of the company. By doing this HR will better to be able to select the employees who will help InterClean achieve its goals. In addition this will also help HR decide what tools to use when recruiting and hiring employees. Knowing the direction of the company will help HR decide whether they should use Interviews, work sample tests, cognitive ability tests, recruits from elite colleges, or a combination of methods (Schuler & Jackson, 2007). Once the HR system is updated and aligned with the organization, the next step will be to align the employees to coincide with HR and the direction of the company. All the employees of InterClean and EnviroTech will be reviewed, and then it will be decided which employees will be retained. Once this is determined the management team will communicate the decision and the reason behind the decisions to employees. Counseling will be offered to those employees who will be laid off and an exit plan for these employees will be implemented. In addition a survey will be given to employees who will remain with the company to address any questions or concerns they may have regarding the new direction of the company. Once HR and staffing are aligned with the organization, training will need to be implemented. Due to the likelihood of a tight training budget, InterClean may want to consider training management on how to implement the changes and in turn have managers train the employees. Training employees is a very important step that must be successfully completed in order for InterClean to reach its goals. All this time, the communication within the company should be clear and consistent. As a result InterClean will inform all of its employees that a change is going to happen. (Reilly & Williams, 2006) References Reilly, P., & Williams, T. (2006). Strategic Hr: Building the Capability to Deliver. Hants, England: Gower Technical Press. Schuler, R. S., & Jackson, S. E. (2007). Strategic Human Resource Management (2 ed.). New York, NY: Wiley.

Free Essays on The Autobiography Of Ben Franklin

The Autobiography of Benjamin Franklin reveals Benjamin Franklin’s famous idea of the American Dream. He believed that in order to rise from rags to riches, one had to have motivation, determination, and follow his thirteen moral virtues: temperance, silence, order, resolution, frugality, industry, sincerity, justice, moderation, cleanliness, tranquility, chastity, and humility. He proved that some of the poorest people, through industry, could make something of themselves. In my opinion, the best understanding of the American dream is that if a person is willing to put forth a huge enough effort to succeed, he or she will then succeed. But I do believe that one needs a certain amount of luck to become rich and successful as did Benjamin Franklin. He obviously knew the right people that helped him achieve his dream. I do think that the achievement of the American Dream as represented by Ben Franklin is a possibility for some Americans today. In fact, the American Dream is probably easier to achieve today by more people than it would have been in Ben Franklin’s time. Not only white males, but women and minorities now also have the chance to achieve the American Dream. The opportunity to get a good education is now easier to obtain because of all the financial aid offered to students. The ideal of the American Dream is definitely worth striving for. Everyone wants to be successful and wealthy. One just has to obtain a certain amount of common sense in order to attempt. A person cannot be lazy and easy to give up. Benjamin Franklin never gave up. He always worked at his success. He definitely deserved every bit of success that he received. I believe that self-discipline was the single most important quality that Benjamin Franklin had that helped him out the most with his success. If Franklin would not have worked so hard through his career, he possibly would not have achieved so much. He had a schedule of eve... Free Essays on The Autobiography Of Ben Franklin Free Essays on The Autobiography Of Ben Franklin The Autobiography of Benjamin Franklin reveals Benjamin Franklin’s famous idea of the American Dream. He believed that in order to rise from rags to riches, one had to have motivation, determination, and follow his thirteen moral virtues: temperance, silence, order, resolution, frugality, industry, sincerity, justice, moderation, cleanliness, tranquility, chastity, and humility. He proved that some of the poorest people, through industry, could make something of themselves. In my opinion, the best understanding of the American dream is that if a person is willing to put forth a huge enough effort to succeed, he or she will then succeed. But I do believe that one needs a certain amount of luck to become rich and successful as did Benjamin Franklin. He obviously knew the right people that helped him achieve his dream. I do think that the achievement of the American Dream as represented by Ben Franklin is a possibility for some Americans today. In fact, the American Dream is probably easier to achieve today by more people than it would have been in Ben Franklin’s time. Not only white males, but women and minorities now also have the chance to achieve the American Dream. The opportunity to get a good education is now easier to obtain because of all the financial aid offered to students. The ideal of the American Dream is definitely worth striving for. Everyone wants to be successful and wealthy. One just has to obtain a certain amount of common sense in order to attempt. A person cannot be lazy and easy to give up. Benjamin Franklin never gave up. He always worked at his success. He definitely deserved every bit of success that he received. I believe that self-discipline was the single most important quality that Benjamin Franklin had that helped him out the most with his success. If Franklin would not have worked so hard through his career, he possibly would not have achieved so much. He had a schedule of eve...

Heres What You Need to Know About Lesson Plans

Heres What You Need to Know About Lesson Plans A lesson plan is a detailed step-by-step guide that outlines the teachers objectives for what the students will accomplish during the course of the lesson and how they will learn it. Creating a lesson plan involves setting goals, developing activities, and determining the materials that you will use. All good lesson plans contain specific  components  or steps, and all essentially derive from the seven-step method developed by Madeline Hunter, a UCLA professor and education author. The Hunter Method, as it came to be called, includes these elements: objective/purpose, anticipatory set, input modeling/modeled practice, check for understanding, guided practice, independent practice, and closure. Regardless of the grade level you teach, Hunters model has been adopted and used in various forms for decades by teachers across the nation and at every grade level. Follow the steps in this method, and youll have a classic lesson plan that will be effective at any grade level. It doesnt have to be a rigid formula; consider it a general guideline that will help any teacher cover the necessary parts of a successful lesson. Objective/Purpose Students learn best when they know what they are expected learn and why, says the  U.S. Department of Education. The agency uses an eight-step version of Hunters lesson plan, and its detailed explanations are well worth reading. The agency notes: The purpose or objective of the lesson includes why students need to learn the objective, what they will be able to do once they have met the criterion, (and) how they will demonstrate learning....The formula for the behavioral objective is: The learner will do what with what how well.   For example, a high school history lesson might focus on  first-century Rome, so the teacher would explain to students that they are expected to learn the salient facts about the empires government, its population, daily life, and culture. Anticipatory Set The anticipatory set involves the teacher working to get students excited about the upcoming lesson. For that reason, some lesson plan formats actually put this step first. Creating an anticipatory set means doing something that creates a sense of anticipation and expectancy in the students, says Leslie Owen Wilson, Ed.D. in The Second Principle. This can include an activity, a game, a focused discussion, viewing a film or video clip, a field trip, or reflective exercise. For example, for a second-grade lesson on animals, the class might take a field trip to a local zoo or watch a nature video. By contrast, in a high school class getting ready to study  William Shakespeares play,  Romeo  and Juliet, students might write a short, reflective essay on a love they lost, such as a former boyfriend or girlfriend. Input Modeling/Modeled Practice This step- sometimes called  direct instruction- takes place when the educator actually teaches the lesson. In a high school algebra class, for example, you might write an appropriate math problem on the board, and then show how to solve the problem in a relaxed, leisurely pace. If its a first-grade lesson on important sight words to know, you might write the words on the board and explain what each word means. This step should be very visual, as the DOE explains: It is important for the students to see what they are learning. It helps them when the teacher demonstrates what is to be learned. Modeled practice, which some lesson plan templates list as a separate step, involves walking the students through a math problem or two as a class. You might write a problem on the board and then call on students to help you solve it, as they also write the problem, the steps to solve it, and then the answer. Similarly, you might have first-grade students copy the sight words as you spell each out verbally as a class. Check for Understanding You need to make sure students understand what you have taught. One easy way to do this is to ask questions. If youre teaching a lesson on simple geometry to seventh-graders,  have students practice with the information you just taught, says the  ASCD (formerly the Association for Supervision and Curriculum Development). And, be sure to guide the learning. If students dont seem to grasp the concepts youve just taught, stop and review. For the seventh-graders learning geometry, you may need  to repeat the previous step by showing more geometry problems- and how to solve them- on the board. Guided and  Independent Practice   If youre feeling like the lesson plan involves a lot of guidance, youre right. At the heart, thats what teachers do. Guided practice provides  each student a chance to demonstrate her  grasp of new learning by working through an activity or exercise under the teacher’s direct supervision. During this step, you might move around the room to determine your students level of mastery and provide individual help as needed. You may need to pause to show students how to successfully work through problems if they are still struggling. Independent practice, by contrast,  can include homework or seatwork assignments, which you give to the students to complete successfully without the need for supervision or intervention. Closure In this important step, the teacher wraps things up. Think of this phase as a concluding section in an essay. Just as a writer wouldnt leave her readers dangling without a conclusion, so too, the teacher should review all key points of the lesson. Go over any areas where students might still be struggling. And, always, asked focused questions: If students can answer specific questions about the lesson, they likely have learned the material. If not, you may need to revisit the lesson tomorrow. Tips and Hints Always gather all needed supplies ahead of time, and have them ready and available at the front of the room. If youll be conducting a high school math lesson and all students will need are their textbooks, lined paper, and calculators, that makes your job easier. Do have extra pencils, textbooks, calculators, and paper available, though, in case any students have forgotten these items. If youre conducting a science experiment lesson, make sure you have all of the ingredients needed so that all students can complete the experiment. You dont want to give a science lesson on  creating a volcano  and find out once students are gathered and ready that youve forgotten a key ingredient like baking soda. To ease your job in creating a lesson plan, use a  template. The basic lesson plan format has been around for decades, so theres no need to start from scratch. Once you figure out what kind of  lesson plan  you will be writing, then you can determine the best way to use the format to fit your needs.

Modern - Postmodern Art PowerPoint Presentation Example | Topics and Well Written Essays - 500 words

Modern - Postmodern Art - PowerPoint Presentation Example The essay "Modern - Postmodern Art" investigates modern and postmodern art. Art was more a part of an instrument for magic. Certain Madonnas remain veiled through out the year. Keeping these idols away from the public view enhanced their ritualistic cult value. The exhibition value of the work of art displaced the cult value only later. It was photography of all modern arts that made this displacement complete. Lascaux paintings seen in the Lascaux caves in Southwestern France are Paleolithic paintings as old as 17300 years. The images are that of animals, human figures and abstract signs. The researchers point out that these images are spiritual in nature and relate to the visions of ritualistic trance dances. They represent the past success in hunting and also constitute prayers for the success of the future hunting efforts .All these show that these paintings were not meant for public exhibition. So the act of opening the caves to the public in 1948 it self can be considered in a sense, as failing the very purpose of the creation of these painting. Hence the closing down of the caves cannot be considered as a crime against the art lovers. Modern or post modern art lover is more a consumer of art than a connoisseur of art. He thus will not be much worried about whether he is viewing the original or the duplicate. The concept of the original has become a myth in the modern society. From the negative of a photograph one can take as many prints as one needs. The question of the original does not arise at all.

Deployment of Emergency Care Practitioners by UK Ambulance Services Essay

Deployment of Emergency Care Practitioners by UK Ambulance Services - Essay Example The emergency health care practitioners were to be given specific target to emergency 999 calls so that they can provide appropriate care in the community. To make sure that all the health care workers adapt to this plan in a positive manner, an advisory team comprising of nurses was formulated. This team participated in discussions concerning adoption of various processes. This programme was a transformational programme rather than a change programme. Moreover for evaluation purposes, data relating to calls reviewed by nurses was collected and analyzed. Surveys related to patient satisfaction were carried out. These were done by contacting patients through telephone and make them answer a questionnaire. It was looked upon that there is proper accuracy of documentation and that all the call meets the required minimum satisfaction criteria. Peer reflection was also used to identify learning outcomes and improvements required for achieving good standards. Good news stories as well as case study materials are used for demonstration, identification of areas meant for further development. The increasing role of an emergency care practioner has increased job opportunities also. For deployment of the emergency personnel in urgent situations the nurse advisors role was also introduced. This helps to respond in a more appropriate manner. Study conducted on this area has revealed that about 600 to 700 ambulance journeys are saved each month by providing the patient with more appropriate outcome with the sustained expansion of the referral pathways. Analysis of statistics gathered in 2005 showed that almost 74% of the patients seen by the emergency service providers did not require the services of an ambulance. 50% did not require hospital treatment. The East midlands ambulance services team have a wide diversified staff group comprising both male and female workers. The scheme followed by the group has enabled to reflect needs of communities, patients

The Work Of A Hotels Front Desk Staff Tourism Essay

The Work Of A Hotels Front Desk Staff Tourism Essay When in a hotel there are jobs for all levels where the front office manager job and responsibilities,assistant managers jobs and responsibilities, the front desk representatives job and responsibilities, the night auditor job and responsibilities, the cashiers jog and responsibilities. If all the job and responsibilities are done correctly the hotel will be successful in the hotel industry. However if a poor job is done the hotel will face failure and bankruptcy there for it is important for the staff to achieve there job and responsibilities to secure a successful business. Front Office Manager The front office manager is in charge of maintaining a high level of efficiency among all the front office staff, to make effective decisions regarding reservations policies and room assignments, and handle guest problems and complaints with courtesy and tact. The manager must also maintain an open communication between all other departments of the hotel. The front office manager must assign duties to all staff members of the front office. He is in charge of preparing weekly work schedules and shift assignments, scheduling regular staff meeting to make sure that staff understand what they have to do and all the hotel policies. The manager must also hire and train all new employers, consistently overview the performance of each the new staff members. The front office manager must also define the reservation policies and set quotas, aiming for maximum room occupancy. The manger must also monitor all arrivals, departures and cancellations. And setting policies for no-shows, early arriva ls, and over booking. Assistant Front Office Manager The assistant front office manager is there to aid the department manager who is responsible for coordinating front desk personnel, monitoring all guests accounts and payments, and authorized checks and credit procedures. Also the assistant manager may assist the front desk staff during high peak periods. Other duties of an assistant manager are to review reservation for the day and preparing daily room occupancy forecasts. For a manager an front office manager may have have a lot of work to do so as a front office assistant manager he is to help the manager with extra work that needs to be done. Along with helping desk staff if the are to many customers wanting lodgeing. There for needing patience. Front Desk Representatives. Front desk representatives are the main for who are always reminded to always show to the personality of the hotel to all the guests, to be a front desk representative you must strong communication skills along with the ability to work with people. Front desk representatives must use diplomacy, courtesy, and warmth in order to successfully make a guest feel welcome. They must also deal with clients problems and complaints. Also to directly work with clients of the hotel. Working at the front desk they have an important role of assigning rooms and maintain maximum occupancy. The front desk is responsible for verifying reservation information, checking credit card identification and authorization, assigning rooms, and dispensing room keys. Other duties are to provide information about facilities and policies, handling special guest requests, such as photocopies, and gift purchases. A front desk representative must always be polite warm and understanding around customers. Giving there f ull attention to customers. A customer does not like to be keept waiting. And also must highlight their experience in the hotel. The night auditor. A night auditor has two jobs to do where first he must do all the jobs as a front office representative. Secondly he or she must prepare a machine balance report. Typically, a night auditors shifts run from 11 pm until 7 am. When the front desk responsibility slackens usually the night auditor starts to audit or trace the posting of the previous days transactions to verify their accuracy. The main point is the night auditor must calculate the total charges owed to the hotel and incurred by guests during the previous day. They must determine the daily balance. To be a night auditor one must be good with numbers along with having all the skills needed to be a front office representatives. A night auditor is one of the most tireing jobs in a hotel. Because work is based at night until early morning. As for most people wont want to work as a night auditor. Cashiers The cashiers are responsible for checking out departing clients, posting charges, verifying the guest check, and handling payments. Cashiers may also be required to assist other members of the front desk staff in the performance of their duties. And vice versa. Cashiers are responsible for verifying payments from customers who are about to check out. Also they must calculate the charges and presenting the guest check. They are considered members of the accounting department who answer to the accounting manager. And finally they have other duties, such as sorting mail, handlingguests communications, and coordinating room status and reports. A cashier is responsible for handeling all the income for a hotel so its necessary that a cashier is knowledgeable about accounting. And also if asked to help the front office staff with their dutys so there for must have good people skills to be able to communicate sucessufly with a customer. Being a cashier one must always respecta customer along with getting all your taskes fulfilled. Reservationist The reservationist is responsible for handling advance room requests, determining availability, quoting rates, and documenting reservations. Reservation systems range from simple forms that are organized like desk calendars to computer-based systems. A reservationist must have good knowledge of the rooms, rates, and hotel policies. In addition, arithmetic and computer skills may be required. A reservationist is responsible for reciving all reservations and dealing with the accordanly. But mst make sure that all reservations are below 70% because that is the limit that a hotel and reserve for customers. Because if a hotel reserves 100% of the hotel and most the guests dont come they will lose customers and income. A reservationist must know how to deal with a customer, say when when you can and know how to reject a customer if the hotel has already reserved 70% of rooms in the hotel. Telephone Operator A telephone operator is responsible for coordinating the use of the telephone system of a large hotel. An operator answers all incoming telephone calls and directs the callers to the appropriate guest room, department, or staff member. In addition, operators may be required to direct house calls placed from inside the hotel. Operators must have an up to date directory of the guests room assignments. This position requires oral communication skills, an efficient telephone technique, and attention to detail. A telephone is required to know how to transfer calls to all rooms in the hotel and know how to make house bound calls from within the hotel. A telephone operator must answer the phone with a smile talk with a gental tone to all guests. It is important that a telephone operatormust have full knowledge on how to do his job. CONCLUSION The Work of a hotels front desk staff is important they are responsible of first impressions and must always treat guests like royalty. To do so they must always meet their jobs critiera where a front office manager is responsible for looking out on staff giving a weekly work schedule, high level of efficiency infront of all staff, be able to make decisions, and must always have communications with all deparments of the hotel. A assistant front office manager is to help the manager with tasks needed. Coordanating front desks opperations the assistant front desk manager has the responsibility to train all new employees. The front desk representative are the one who serve guests, they must always be polite and carry a smile at all times. Being a front desk representative you need be to able to communicate with customers successfully. The night auditor is responsible of 2 jobs first he is a front dest representative then when customers stop coming normaly around 1 he must calculate all income from the day. cashiers are the ones who deal with the money that guest pay before check out. The also can assists the front office representative with their work. They are considered as members of the accounting department.working under the supervision of the accounting manager. Reservationist are basicly the ones who deal with reservations from customers. Determining availability, quoting rates and documenting reservations. The telephone operator is in charge of handeling all calls, and directing the calls to guests rooms, staff members or department. The also may have to direct house calls placed from within the hotel. QUESTION 2 Front office staffs must have certain skills to attract guests during the first impression. Write about Front Office staff skill in guest relations. INTRODUCTION Front office staffs must have certain skills to attract guests during the first impression. Write about Front Office staff skill in guest relations. When working in a hotel as a front office representative you must have special skills to attract customers. From being able to have a good first impression, giving a smile to customers. Good interpersonal and communication with customers. being able handle stress properly. Having knowledge of phone lines, having knowledge of computers. Being polite and always showing warmth to all customers. Being polite, being courteous, having patience with all troubleing customers. Being helpful to all the customers. When having learned all these skills it will be easy to attract customers to the hotel. Being polite and warm to all customers. When all of these skills are used correctly for sure that all Customers will feel wanted and important by the hotel. Then wanting to come again on holiday. Resulting in a successful hotel. All this is needed for a front office staff. When working in a hotel customers will want to feel like they are wanted by the hotel. Since customers are paying for their stay they will want the perfect service where all customers want to be able to stay their holiday in peace. To do so the staff must always show that they are wanted. A good first impression, A good first impression can go a long way. The way you dress, the way your hair is tied for girls, your hair style for guys, how u say hello to a customer. The way you present your self is important because a customer does not want to be served by someone who looks unpresentable. So dressing correctly and having a decent hairstyle is important to attact customers. Therefor staff members must always have a correct uniform on and is presentable to all customers. First impressions can also be seen from how you greet a customer. A simple hello and a smile would be enough. And must also remember regular customers by name. It makes them feel as if they are all wanted and remembered by the hotel. So making sure that all staff are dressed correctly and know how to greet a customer properly. Good interpersonal and communication with customers. Again all staff must be able to communicate with customers well. Making sure that the customers fully enjoy their stay. Being interpersonal and having good communication with all customers is important to have in a hotel to make it successful. Being able handle stress properly. Every staff member of a hotels front office must always remember that they must not show their personal problems inside the hotel. If in a bad mood or if angry when a customer comes they must not show their emotions towards them. As for a argument might escalate. However if one has a personal problem that is hard to control tell your supervisor to let u have a break or the day of. As for personal problems are part of life and cant be helped. But if a small matter they wont. And you will have to hide your emotions inorder to satisfy the customer. And if a troubleing customer comes that might be rude or disrespectful one must always ignore what he/she says just to please the customer. Hold your emotions. Until later when can release them freely. So having control over stress and emotons is important for front office staffs. To ensure that customers are treated correctly and avoid any problems. Being polite and always showing warmth to all customers. When working in a hotel as a front office staff it is important to always be polite to all customers, politeness is one of the main things to remember when serving a customer. Being rude will show that the hotel does not care about the customers. Even when the customer is wrong the staff must always respect the customer and remember that the customer is always right. When outside ad out of uniform you can say what you want. But when inside of the hotel or wearing the uniform you must respect all customers and always be polite to all the customers. Showing warmth to customers is important being able to show the customer that they are wanted. Try void body contact a customers would not think well some some one they dont know hugging them. A simple thank you or a smile would be enough to show a customer that they are wanted in the hotel. Being courteous. Courtsy is a form of politeness saying that you for your stay will show your customer that their business is appreciated in a hotel. Always remember that inside a hotel staff must always show courtsy to all customers even if a customer is rude or abnoixous but they are all customers of the hotel and for a hotel to be a success the hotel must have customers so being courteous is important for a hotel. Every hotel must remember to make sure that their front office staff are show courtsy to all customers. Having patience with all troubleing customers. Patience is important for every employee in a hotel. If its being patient with your boss or more importantly being patient around a troubling customer. A customer way be annoying, rude, disrespectful or just an overall pain. But its the job of a front desk employee to make sure that the customer enjoys their stay. Patience is the key for success as they say. Every employee must be able to handle a customer, have patience with troubling customers and know how to treat all customers correctly. This having being said every front office manager must always remember to train all staff in ways to communicate with customers to successfully gain their business. Every employee shold be kind to all customers, talk in a soft tone to each and every customer And always make sure that the customer is pleased when checking into room and checking out. Make sure that their stay is a plesent one. CONCLUSION Every employee must have a special set of skills to make sure that a customers stay is plesent. So a manager must always make sure that the acting supervisor is coorectly training staff to handle customers correctly. By making sure that the employees all know how to communicate with a customer correctly and efficiently. Making sure that all employees are warm and kind hearted to all current and future customers, enable to sustain current customers and attract potential customers to the hotel. Making sure that customers have no complaints with employees attitude, A good first impression goes along way where all employees know how to dress correctly and look presentable to all customers for the hotel. Being presentable means having the correct uniform and a decent hairstyle nothing to crazy. Being able to handle stress is important to for all employees where they must not show their unhappy mood to customers. Customers dont want to see your attitude. Being courteous to all customers is something every employee must remember. A customer is the income for a hotel. And the reason you work there. So always show customer courtsy. Being able to handle troubleing customers is important. Some time customers can be un-understanding, a employee need to be able to handel a troubling customer easily. Bibliogaphy http://www.ehow.com/facts_5538984_hotel-office-manager-job-description.html http://wiki.answers.com/Q/What_are_the_Duties_and_responsibilities_of_front_office_manager_in_hotel http://www.paycheck.in/main/work-and-pay/women-paycheck/job-outlook-2/front-office-staff-receptionist-in-hotels-1 http://www.wowjobs.co.za/job/Oops.aspx

Time I Learned a Lesson

While living in a state as hot as Arizona, not only do the football players have to drink a lot of water, but everyone else as well. The day I didn't taught me a lesson: Actions, good or bad, are followed with consequences. I thought my body would be perfectly fine without some water for the day but boy was I wrong. Just minutes before the incident, the only Item on my mind was how fun the rap concert would be the following night. Little did I know, I would not be attending.A late night trip to Albertson Isn't rare for my family as we forget things tie easily (and when I say we I mean I). I entered Albertson with a mental list of Ethylene, snacks, and Storage. Yet, I still made my way to the ice cream aisle as I seem to always be gravitated towards it. Him, what flavor sounds good? Ben and Jerry Peach Cobbler gets me every time! I reach out to grab that perfect concoction and smack! My body now lays lifeless on the floor as I blackout. Seconds, minutes, maybe hours later I become con scious. I make an effort to move my limbs but there's no use.My heavy eyelids have a arid time opening, I force them open and find myself in a hospital bed wearing one of those dresses I promised myself I'd never wear. My eyes find their way to the side of my bed where my motherly sits, pale skinned, and mouthing my name. Her voice finally registers Into my head as it translates from terrified to joyful. My very own nurse rushes In once I'm awake. She tries her hardest to talk slowly and uses hand gestures to explain why I'm here, why I'm lifeless, and why I'm wasn't eating my ice cream in the comfort of my own home.I had blacked out for several hours. Well that was an unexpected nap, I thought to myself. My nurse says the word dehydrated and it clicks my mental grocery list. There was Ethylene for my headache, snacks for nauseates, and Storage for extreme thirst. How could I be so stupid? The next day my life carried on normally: I woke up, ate, went to school, ate, napped, ate, di d my homework, ate, and slept. Of course there was a lot more water in my system compared to the day before, but drinking more water wasn't the lesson learned.I could have been testing and driving, or not completing a homework assignment but the point was the same; there were consequences to my every move. I could've been In a car accident or simply slotting In SAD with a bunch of kids I TLD know. It's your own choices that make you or break you In this life, what will you choose? And will you be prepared for the consequences that follow? BY excellencies English II- Period 3 A typical sight in the halls of Hamilton High School are the tall and built young men of was I wrong.Just minutes before the incident, the only item on my mind was how fun attending. A late night trip to Albertson isn't rare for my family as we forget things quite easily (and when I say we I mean l). I entered Albertson with a mental list of finally registers into my head as it translates from terrified to Joyfu l. My very own nurse rushes in once I'm awake. She tries her hardest to talk slowly and uses hand I could've been in a car accident or simply sitting in SAD with a bunch of kids I didn't know. It's your own choices that make you or break you in this life, what will you